Activity Reports

Reports

Activity Reports

Once the Addon has been successfully activated, the Administration menu will display the corresponding section:

The first screen offers a wide Filter Panel, which we can divide into 2 parts:

Fixed Parameters

• Campaign Type: allows you to select the type of campaign, whether it is Inbound, Outbound Manual, Outbound Dialer, Outbound Preview, All.

• Specific campaigns: The campaign type pre-selects the campaign names related to the campaign type. You can select All, One or several at the same time.

• Agent Groups: Select the agent group previously created by the Administrator.

• Specific Agents: Allows you to select specific agents for the campaign(s) in question.

• Inclusion of Manual Calls: It is possible to exclude or include manual calls made by agents on behalf of the campaign.

• Phone Number: Allows filtering by CallerID or the prospect's phone number.

• CallID: Links the Asterisk variable that identifies the call, for technical channel tracking purposes.

• Connection Type: allows you to filter by Failed (calls that could not be established), Successful (calls connected and successful), or All.

Temporal Parameters

• Start Date: Start date of the search.

• End Date: End date of the search.

• Days of the Week: day(s) of the week on which the filter is executed.

• Contiguous and non-contiguous time range: allows you to add one or more non-contiguous time ranges, a very useful selection when obtaining statistics by time groups.

• Time Zone Adjustment: offset parameter that is pre-selected in order to offset the time based on the region where the group of agents in question is located, and whose time zone differs from that corresponding to the instance.

• Service Level: allows the selection of a service level distributed in blocks of seconds, with the aim of counting the calls answered in each block of interest.